When do I need to pay my balance?
The balance of the price of your travel arrangements must be paid at least 10 weeks before your departure date. Occasionally, for certain types of bookings, the balance may become due earlier than this. If this is the case, you will be advised of this at the time of booking.
If the balance is not paid in time, we shall cancel your travel arrangements and retain your deposit.
How do I pay my balance?
You can pay your balance online using our secure online payment page, or by calling our customer services team on 0800 029 4570.
When will I receive my travel documents?
You will receive your final travel itinerary approximately three weeks before departure, this will contain your travel itinerary, joining instructions for excursions as well as your transportation documents. These will be emailed directly to you. If we do not have a record of your email address these documents will be posted to the address of the lead passenger.
Can I cancel my holiday?
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows:
Days before departure | Cancellation charge |
|---|---|
71 days or more | Deposit only |
70 – 57 days | 50% of holiday cost or deposit if greater |
56 – 43 days | 75% of holiday cost or deposit if greater |
42 – 29 days | 85% of holiday cost or deposit if greater |
28 – 22 days | 90% of holiday cost or deposit if greater |
21 days or less | 100% of holiday cost |
Flight only bookings | 100% non-refundable |
How do I amend my booking?
Please contact our customer services team for any amendments to existing bookings. They can be contacted on 0800 029 4570 or by emailing customerservices@channelislandsdirect.co.uk.
Can I book online?
Yes you can. Use the holiday search at the top of any page to check live prices and availability and book online.
What should I do if I can't book online?
Please let us know any problems you are experiencing booking online by emailing WebHelpDesk@channelislandsdirect.co.uk, and contact our reservations team on 0808 239 6249 to make your booking.
Which airport terminal do I fly from?
Please check your final itinerary which will be sent to you approximately three weeks before departure; this will detail which terminal your flight departs from.
What documents do I need to travel to the Channel Islands of Jersey and Guernsey?
Guernsey and Jersey are part of the Common Travel Area with the UK. In both destinations there is no requirement to carry a passport as there are no immigration controls in place; however a form of photographic identification is required, such as a driving licence.
Where and when can I fly from to Jersey?
Please see the departure airports listed on our Air Travel page, then search your dates to see the flights available.
Where and when can I fly from to Guernsey?
Please see the departure airports listed on our Air Travel page, then search your dates to see the flights available.
Can I travel to the Channel Islands by sea?
Yes you can. Full details of sailings from Poole and Portsmouth can be found on our Sea Travel page.
How do I get a Channel Islands Direct brochure?
You can request a copy of our latest brochure by calling 0808 239 6249 or emailing info@channelislandsdirect.co.uk.